The Sent Emails page is the central page where you can manage all the email messages sent to your customers from your Pooltrack account including their status and the email where they were sent to. 

Access the Sent Emails page 

To access the Sent Emails page, go to Operations → Notifications → Sent Emails. 

Components of the Sent Emails page

Search for an email 

Click the search email field and enter the needed information to auto-search. 

Filter by Type

You can filter sent emails  according to their types:

• Contact invoice
• Batch invoice 
• Quote 
• Quote approved 
• Quote approved confirmation 
• Water test 
• Water test reminder

Filter by Status 

You can also filter the messages according to their status: 

• Delivered 
• Undelivered
• Queued
• Sent 
• Failed

Filter by Date 

Click the 'from' date and enter the date you wish to start the search from, you can either enter a date manually or select the specific date using the date picker. 

You can also choose to narrow your search using the pre-defined options:

This week

• Last week 
• Last 7 Days
• Current month
• Previous month
• Next month

Sent Email columns

1. Sent Date -  This shows the time stamp for when the email was sent.

2. Status column - This will show the status of the message.

• Delivered  - The email was successfully sent to the recipient. 
• Undelivered - The email was not delivered to the recipient.
• Queued - The email is in line to be sent out and is waiting for its turn in the delivery queue.
• Sent - The email was transmitted from your Pooltrack account
• Failed - The email delivery attempt was unsuccessful, and the message could not be delivered to the recipient. 

3. Contact column - The name of the contact where the email was sent. 

4. Email column - The email address intended to receive the email. 

5.  Type - This is the type of notification sent to the recipient. 

• Contact invoice
• Batch invoice
• Quote
• Quote approved 
• Quote approved confirmation 
• Water test 
• Water test reminder

6. Action column - You go where the email was triggered, view the message, and resend the message by clicking on the navigation/hamburger icon. 

Resending is an option exclusively applicable to failed messages and remains available for a duration of three weeks from the initial message dispatch.